Changing your password

With these instructions, you can change your password for security reasons or reset a forgotten password. Even though the portal does not require password updates, consider changing your password regularly and making sure that it is unique from your other passwords.

  1. Sign out from the portal.
  2. On the sign-in page of the portal, select Don’t remember your password?
  3. Enter your username (company email address) and select SEND EMAIL.
    After a while, you get an email from no-reply@demagcranes.com to your company email service (such as Microsoft Outlook).
  4. Open the email message and follow the hyperlink to the password wizard.
  5. In the password wizard, enter your company email address and select Done at the bottom.

    After a while, you get another email from no-reply@demagcranes.com.
  6. Again, follow the hyperlink to the password wizard.
  7. In the password wizard, enter a new password and confirm it.
    Here are the password requirements:
    • 8–40 characters
    • At least one letter and one number
    • At least one lower-case letter (such as “a”) and one upper-case letter (such as “A”)
    • Not your name, not even as a part of the password
    • Only Western letters (no Chinese or Japanese characters, for example)

  8. Select your preferred language from the top.
    The selected language becomes the default language of the StatusControl portal user interface. You can still change the language in the portal too.
  9. Once ready, select Done.
    After a while, you get a third email from no-reply@demagcranes.com as an indication of a successful password change.
  10. Sign in to the portal with your new password.
    If the sign-in still fails or if you do not get the required three emails, contact statuscontrol.support@demagcranes.com.